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Art. 1. Travel documents. Tickets shall be purchased online on www.gasparionline.it, at the affiliated travel agencies or, upon availability, on board. The bus seat is exclusively guaranteed when tickets/ticket codes previously purchased via web or travel agencies are presented for transportation on the selected journey. Seats are assigned accordingly to the seat number printed on the ticket. The ticket confirmation e-mail shall be exhibited to the bus personnel once on board. Passengers are required to purchase the requested ticket and keep it for the entire trip. Altered, damaged, forged or unreadable tickets are not valid. The ticket is a fiscally valid receipt according to Law 30/12/91, Art. 12. Tickets are personal and non-transferable and, if presented for transportation by any person other than the one for whom originally purchased, will be void. Tickets are valid only for the date, time and journey selected at the time of purchase and printed on the ticket. Unused tickets are non refundable nor may be cancelled. Tickets’ dates and/or time schedule may be changed by filling in the corresponding form on the booking system; no fee will apply.
Art. 2. Bus Boarding. Passengers are required to arrive for boarding no later than 10 minutes prior the scheduled departure time printed on the ticket, unless specifically communicated otherwise on peak seasons.
Art.3. Timetables. Public schedules (departures, in-between stops, arrivals), online schedules published on www.gasparionline.it, scheduled published by affiliated agencies and those herein published are purely indicative. Timetables may be subject to variations without prior notice and due to specific transportation needs. The only valid time is the selected time for travel printed on the booking confirmation e-mail or on the booking receipt. The arrival time depends, among others, on the traffic and on the street conditions. Gaspari Bus does not guarantee the arrival time nor the duration of the journey. Timetables are not binding but purely indicative.
Art. 4 Fares. The tickets fare in force on the day of purchase or on the day shown by the booking system apply. Infants aged between 0-2 years old at commencement of travel, travelling on an accompanying adult and not occupying a seat may travel for free and are not requested to book. Regular fares apply for infants aged over 3 years old.
Art.5 Baggage allowance. Each passenger is entitled to carry 2 luggage items of standard size to be placed in the luggage hold. 1 hand luggage is permitted on board as long as it fits in the overhead compartments and is not a security hazard. A 5 € fee for any additional bag to be placed in the luggage hold apply. The fee is to be paid on board. It is prohibited to bring in your luggage perishable, fragile or inflammable items and items prohibited from transportation by law. The luggage and the relative content are not covered by any insurance. Gaspari Bus is not liable for the passenger’s luggage and declines all responsibility for any stolen, lost, damaged luggage or for any luggage swapped by passengers. Baggage loss must be immediately communicated to our personnel working at Gaspari Bus (tel.: +39 085 8004868); the passenger is required to collect in person the lost baggage at the corresponding office. Baggage not collected within 3 days after the owner has been informed of its finding shall be handed over to the Police. Gaspari Bus liability for lost or damaged baggage is restricted to cases of deliberate or negligent company actions and, in any case, limited to a maximum of € 30 per baggage and € 50 per passenger, on condition that a properly worded written request for refund arrives at Gaspari Bus LLC within 48 hours after the event.
Art. 6 Transport of domestic animals. Animals are not admitted into the coach, exception made for small sized pets provided that they are kept in a carrier under the supervision of the owner. The fare for pets transportation equals to 50% of the standard fare. Animals may not occupy a seat and their transportation rests in any case upon the company’s unquestionable decision.
Art. 7 Refunds and Reimbursements. Gaspari Bus declines all responsibility in case of delayed or cancelled journeys due to circumstances which are out of The Company’s control, for which reimbursements will not be allowed. The Company is not liable for any delay or journey cancellation due to road, traffic or adverse weather conditions, strikes, earthquakes, measures undertaken by traffic and road authorities or any other circumstance for which the company is not responsible. Gaspari Bus declines all responsibility for any damage attributable to delays, cancellations and missed connections. No reimbursements are given in the event that the bus service is irregular or not provided due to reasons which are independent from The Company. Reimbursements are allowed only for causes attributable to The Company. In that case the maximum amount to be reimbursed equals to twice the amount of the purchased ticket. Whereas the user, for a properly documented, demonstrated and non-postponable reason, needs to make the journey by resorting to a different means of transport, The Company shall reimburse, as an allowance expense, a maximum amount equal to twice the cost of the ticket of the journey that has not been made. Such reimbursement cannot be combined with the abovementioned one. The written request for reimbursement shall be filed no later than 48 hours after the event, and shall properly document the following: day of travel, destination, schedule, bus line, receipt (when applicable), etc.
Art. 8. Competent Court. The Court of Teramo- branch of Giulianova (province of Teramo) shall have exclusive jurisdiction over any dispute that may arise.
Art. 9 Privacy. Under Decree Law No 196, 30/06/03 the purchaser gives consent to The Company to the use of the his/her personal data. Personal data shall be computer and manually processed and will be kept secure and confidential from individuals specifically assigned by the Company such as Company employees, associates or consultants.The Company may use the data provided for all the legal purposes and uses associated with its business, as permitted by law. You may exercise your rights at any time to access, rectify or cancel your data.
Art. 10 Lowcost. Tickets having benefited of low-cost promotions are not editable and can not be changed.
Art. 11 Reservations. Tickets generated by “reservations” made using subscriptions or carnet , are not editable , and can not be changed.
Under Decree Law No 196, 30/06/03 the purchaser gives consent to The Company to use his/her personal data. Personal data shall be computer and manually processed and will be kept secure and confidential from individuals specifically assigned by the Company such as Company employees, associates or consultants.The Company may use the data provided for all the legal purposes and uses associated with its business, as well as for promotional purposes to be sent via email or sms, as permitted by law. You may exercise your rights at any time to access, rectify or cancel your data. Without prejudice to the communications made as permitted by law, personal data may also be disclosed to third parties, such as companies that provide services related to transportation, banks, loan banks, data processing companies, credit cards companies in relation to the activities connected to the execution of the contract and for credit collection, to insurance companies called upon for damage reimbursement. Providing data and consent to the processing, communication and disclosure for the above purposes are mandatory in order for the ticket to be issued.
Gaspari Bus LLC is responsible for the data processing.